At Zaylux, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you shop with us.
1. Information We Collect
When you interact with Zaylux, we may collect:
- Personal details – name, email, phone number, shipping and billing address.
- Order information – products purchased, payment details, transaction history.
- Browsing information – cookies, IP address, and analytics data to improve your shopping experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Improve our website, services, and product offerings.
- Send promotional emails or updates (only if you have subscribed).
- Prevent fraud and ensure secure transactions.
3. Sharing of Information
We respect your privacy. Your information is never sold to third parties. We only share necessary data with:
- Payment processors (for secure payments).
- Shipping and courier partners (for order delivery).
- Service providers who help us operate our website and improve customer experience.
4. Cookies & Tracking
We use cookies to personalize your shopping journey. Cookies help us remember your preferences, improve site performance, and show relevant offers. You can disable cookies in your browser, but some features may not function fully.
5. Data Security
Your security is our priority. We use SSL encryption and industry-standard practices to protect your information against unauthorized access, misuse, or disclosure.
6. Your Rights
As a valued customer, you have the right to:
- Access, update, or request deletion of your personal data.
- Opt-out of promotional communications at any time.
- Request details of the information we hold about you.
7. Changes to This Policy
Zaylux may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
8. Contact Us
For questions about this Privacy Policy or your data, please contact us at:
support@zaylux.com
Terms & Conditions
By accessing our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully.
1. General Use
- All products on Zaylux are offered for personal use and are intended for ornamental, spiritual, or wellness purposes.
- Crystals and gemstones are not medical substitutes. Any healing properties are based on traditional and cultural beliefs.
2. Orders & Payments
- For local customers (within Pakistan): We accept both full payment (online transfer, card, wallet) and Cash on Delivery (COD).
- For international customers: Orders are confirmed only after full payment is received.
- Prices are listed in your selected currency and may vary due to exchange rates.
- Zaylux reserves the right to cancel or refuse an order if fraudulent or suspicious activity is detected.
3. Shipping & Delivery
- We aim to process and dispatch all orders within 1–2 business days.
- Estimated delivery times are:
- Local: 3–5 business days
- International: 7–14 business days
- Delays may occur due to customs clearance or courier services, which are beyond our control.
4. Returns & Refunds
- Returns are accepted within 14 days of delivery if items are unused, undamaged, and in original packaging.
- Refunds are processed within 7–10 business days after returned items are received and inspected.
- Shipping costs are non-refundable.
- For return requests, email supports@zaylux.com with your order number.
5. Intellectual Property
- All content on Zaylux, including images, designs, text, and logos, is the property of Zaylux.
- Reproduction, redistribution, or unauthorized use of our content is strictly prohibited.
6. Limitation of Liability
- Zaylux is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.
- Customers use crystals and gemstones at their own discretion.
7. Governing Law
- These Terms & Conditions are governed by the laws of Pakistan (for local customers) and in line with international trade standards for global orders.
- Any disputes shall be resolved under the applicable legal framework.
8. Changes to Terms
Zaylux reserves the right to update or change these Terms & Conditions at any time. Updates will be posted on this page with an effective date.
For any questions regarding these Terms, contact us at support@zaylux.com.
Shipping & Returns
At Zaylux, we want your shopping experience to be as smooth as possible. Below you’ll find details about our shipping, delivery, and return policies.
Shipping Information
Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
Delivery Time
- Local Orders (Pakistan): 3–5 business days
- International Orders: 7–14 business days (depending on customs and courier services)
Shipping Costs
- Shipping costs are calculated at checkout and vary by destination.
- Customers are responsible for any customs duties, VAT, or import taxes in their country.
Returns & Exchanges
We want you to love your crystals and jewelry. If you are not completely satisfied:
- Returns are accepted within 14 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- Customized or personalized pieces are non-returnable.
- To request a return, email us at suports@zaylux.com with your order number.
Exchanges
- Exchanges are offered only for defective or damaged products.
- If your item arrives damaged, please contact us within 48 hours of delivery with photos.
Refunds
- Refunds are issued to your original payment method once the item is received and inspected.
- Refund processing time: 7–10 business days.
- Shipping charges are non-refundable.
Cash on Delivery (COD) – Local Orders
- Available for customers within Pakistan only.
- International orders require full payment in advance.
Need Help?
If you have any questions about shipping or returns, please contact us: