Frequently Asked Questions
Are Zaylux crystals genuine?
Yes. All our gemstones and crystals are 100% authentic and ethically sourced from trusted suppliers. Each piece is carefully checked to ensure natural quality and energy.
Do healing crystals really work?
Crystals have been used for centuries for their beauty, symbolism, and energy. Many people find that they help with meditation, mindfulness, and emotional balance. While crystals are not a substitute for medical treatment, they can support wellness and personal growth.
How do I choose the right crystal for me?
Trust your intuition. Often, the crystal you feel drawn to is the one you need most. You can also explore our Collections (Energy, Healing, Meditation, Luxury) or read our Crystal Guide for help in choosing.
How should I care for my crystals and jewelry?
- Store them in a safe, clean place.
- Avoid exposing jewelry to chemicals, perfumes, or water for long periods.
- To recharge energy, place crystals under moonlight or gently cleanse with sage or sound.
Do you ship internationally?
Yes! Zaylux offers worldwide shipping. Shipping costs and delivery times vary depending on your location. You’ll see full details at checkout.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment gateways available at checkout.
What is your return policy?
We accept returns within 14 days of delivery (items must be unused and in original packaging). Please see our Shipping & Returns page for details.
How long will my order take to arrive?
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Can I request a custom piece of jewelry?
Yes! We offer custom designs for luxury jewelry and crystal jewelry. Contact us with your idea, and our team will be happy to guide you.
How can I contact Zaylux?
You can reach us via our Contact Page, by email at support@zaylux.com, or through our social media channels. We aim to reply within 24–48 hours.
If you don’t see your question here, feel free to reach out — we’re always here to help you on your crystal journey.